Frequently Asked Questions

Once your return arrives at our warehouse, please allow up to 10 business days for us to process your refund.

You can track your return using the tracking number from your shipping carrier – this will show when it’s been delivered to us. The 10-day processing period starts from that delivery date.

Once your refund is issued, you’ll receive a confirmation email. Please note that it may take your bank up to 3 additional business days to show the refund in your account.

If you haven’t received your refund after this time, please email us at info@revionel.com so we can help.

Here’s what you can expect for delivery within the UK:

• 
  Processing time: 1–2 business days to prepare your order
  
• 
  Shipping time: 5–7 business days after dispatch
  

In total, please allow 6–9 business days from the day you place your order for it to arrive.

You’ll receive a tracking number by email as soon as your order has been shipped. for more info visit our shipping policy

We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.

Return conditions

All returned items must be unworn and in pristine condition with all the tags still attached.

For items purchased in the sale, Ashford does not offer the possibility for a refund. These items can only be exchanged for an other
item from the collection or can be redeemed for store credit. 

Shipping costs are not refundable.

We strive to process and ship orders promptly within 24-48 hours of placement. 

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website. Visit our Tracking page

Returning an item is simple:

1. Contact us within 30 days of receiving your order by emailing info@revionel.com with your order number and the items you wish to return.
2. Our customer service team will send you a returns form and the shipping address for your return.
3. Once we receive and process your return, we’ll issue your refund.

We offer secure and convenient payment options for your shopping experience:

We currently accept all major credit and debit cards including Visa and Mastercard.

All payments are processed through secure encrypted systems to ensure your financial information remains protected.

For any questions about payment methods or assistance during checkout, please contact our customer support team at info@revionel.com.