We offer a range of secure payment options to make your checkout experience smooth and convenient. We currently accept Apple Pay, Google Pay, Maestro, Mastercard, and Visa.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States. No minimum purchase required.
How long will it take to receive my order?
We know you're excited to receive your order, so we work hard to get it to you as quickly as possible.
Orders are typically processed within 1 to 2 business days. Our order cutoff time is 5:00 PM Mountain Time—anything placed after that will be processed the next business day. Once your order is on its way, standard delivery within the US usually takes between 4 to 8 business days.
When will I receive my refund after returning a product?
Once we've received and inspected your return, we'll process your refund within 14 days. The money will be sent back to your original payment method, and you'll receive a confirmation email once it's done.
How can I track my order?
The moment your order ships, we'll send a tracking number straight to your email. You can also check your order status anytime through our website.
Do you ship internationally?
At this time, we only ship within the United States. We're a small but growing brand, and hope to expand internationally in the future—so stay tuned!
How can I exchange a product?
We don't offer direct exchanges, but we've made the process easy: just return your item for a refund, then place a new order for the size or style you'd prefer. It's quick and gives you the flexibility to choose exactly what you want.
Can I cancel my order?
Once an order is placed, we start processing it right away to get it to you faster. For that reason, we're unable to cancel orders after they've been submitted. We always recommend taking a quick moment to review your cart before checking out.
How can I contact customer support?
We're here and happy to help! For any questions, just email us at support@revionel.com. Including your order number helps us get back to you even faster.
Revionel
110 N Gould St, Sheridan, WY 82801, USA
Email: support@revionel.com
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (Mountain Time)
We aim to respond to all emails within one business day—and we actually read every single one.