Privacy policy
At Revionel, we respect your privacy and believe in being transparent about how we handle your information. This Privacy Policy explains what personal data we collect, why we collect it, and how we use it—all in plain language, because legalese shouldn't be the only option.
When you visit revionel.com or make a purchase from our store, you're trusting us with your information. We take that trust seriously.
What Information We Collect
We collect different types of information depending on how you interact with our site. Here's what that looks like:
Device Information
When you visit our website, we automatically collect certain details about the device you're using. This helps us make sure the site loads correctly and gives us insight into how people are using it.
This includes things like:
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Your web browser version
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IP address
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Time zone
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Cookie information
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Which pages or products you view
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What search terms brought you here
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How you navigate through the site
We collect this to improve your experience, optimize our website, and help screen for potential fraud. This information is gathered automatically through cookies, log files, and similar technologies, and is shared with Shopify to help us understand site activity.
Order Information
When you make a purchase, we need certain details to fulfill your order. This includes:
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Your name
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Billing and shipping address
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Payment information (like credit card details)
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Email address and phone number
We use this information to process your payment, arrange shipping, send order confirmations, keep you updated, and screen for fraud. If you've opted in, we may also use it to share information about products or promotions we think you'll love. This info is collected directly from you during checkout and shared with Shopify, our payment processors, and shipping carriers as needed.
Customer Support Information
If you reach out to us with a question or issue, we collect the information you share so we can help. That might include your name, order number, and details about your concern. This helps us provide the support you deserve.
Behavior Information
We use tools like Hotjar to better understand how visitors interact with our site—where they click, how they scroll, what catches their attention. This helps us improve your experience and make our website more intuitive. You can learn more about Hotjar's privacy practices on their site.
How We Share Your Information
We don't sell your personal information. Period.
We do share certain information with trusted partners who help us run our business—like Shopify, which powers our online store. These partners are bound by strict confidentiality agreements and only use your data as needed to provide their services.
We may also share information if required by law—for example, to respond to a subpoena, court order, or other legal request. And if it's necessary to protect our rights or the safety of others, we'll do what's required.
We never share your personal information with third-party advertising platforms like Facebook or TikTok without your explicit consent.
How We Use Your Information
We use your personal information to:
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Process and fulfill your orders
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Arrange shipping
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Provide customer support
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Keep you updated on your purchase
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Screen for fraud or potential risk
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Send you information about new products or promotions (only if you're okay with it)
How Long We Keep Your Information
We keep your personal information only as long as we need it—which usually means as long as you have an account with us or as required by law. If you place an order, we'll keep your information on record unless you ask us to delete it. You have the right to request erasure at any time (more on that below).
Your Rights
You have control over your personal information. Under US privacy laws and general data protection principles, you have the right to:
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Access – Request a copy of the information we hold about you
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Correct – Ask us to fix any inaccurate or incomplete information
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Delete – Request that we erase your personal information in certain situations
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Restrict – Ask us to limit how we use your data
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Object – Opt out of certain types of processing, like marketing emails
To exercise any of these rights, just email us at support@revionel.com. We'll respond as quickly as we can.
Automatic Decision-Making
We don't use fully automated decision-making that has a legal or significant effect on you. That said, Shopify—our e-commerce platform—does use limited automated tools for fraud prevention. This might include temporarily blocking IP addresses or credit cards associated with repeated failed transactions. These measures are short-term and don't have a major impact on your experience.
Cookies
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, keep items in your cart, and understand how people use our site.
We use a few different types:
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Necessary cookies – These are essential for basic functions like navigation, shopping cart, and checkout. Without them, the site won't work properly.
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Performance and analytics cookies – These help us understand how visitors interact with our site so we can improve it.
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Targeting or advertising cookies – These are used to show you relevant ads based on your interests, but only if you've given consent.
Most cookies are "persistent," meaning they stay on your device for a set period (up to two years) unless you clear them. You can manage or disable cookies through your browser settings—just keep in mind that some features of the site may not work as well without them.
Do Not Track
Some browsers offer a "Do Not Track" feature. Because there's no consistent industry standard for responding to these signals, we don't currently change our data practices based on them. But we're keeping an eye on developments in this area.
Changes to This Policy
We may update this Privacy Policy from time to time—for example, if we change how we do things, or if legal requirements shift. Whenever we do, we'll post the updated version here with a new effective date. We encourage you to check back occasionally, but we'll never make changes that undermine your privacy without letting you know.
Complaints
If you have concerns about how we handle your personal information, we hope you'll reach out to us first—we genuinely want to make things right. You also have the right to file a complaint with the appropriate regulatory authority in your state or region.
Contact Us
Questions? Concerns? Just want to say hi? We'd love to hear from you.
Revionel
110 N Gould St, Sheridan, WY 82801, USA
Email: support@revionel.com
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (Mountain Time)
We aim to respond to all emails within one business day—and we actually read every single one.